I've tried to compile a small list of common grooming and dog related Q&As. Please feel free to contact me with any further questions you may have. :)

Why do you charge cancellation fees?
I need to cover a small amount of the income I lose with missed bookings and last minute cancellations. 

How much notice do I need to give to make a booking?
With so many lovely clients I am kept well and truly busy. Bookings can fill up at least two weeks in advance easily and December books up by mid November due to Christmas.

Can I leave my dog with you all day?
Being a small salon I can't have too many dogs in at once. I have some beds set up in the back so depending on my schedule I can keep your dog for the day. Please be aware that I do not live at the property where the salon is so this is within a set time frame and a fee may apply to cover toilet breaks or any inconveniences.

Can I pick my dog up after hours? / Drop off before work?
Please let me know if you need to arrive any time outside the general 9-5 opening hours. If I come in early for an early drop off please ensure you arrive at the agreed time so I haven't started the work day early for nothing. Late pick ups can be arranged depending on scheduling but need to be discussed before the appointment and may require an afterhours fee.

Why is there a late fee for being 15 minutes late?
As I run by appointment I need to keep to a tight schedule. Even my first dog arriving 15 minutes late will push my whole day back or cause me to work through lunch.
 
More..
Frequently Asked Grooming Questions


How often should I get my dog clipped?
What if I want a longer clip?
Should I get my dog's nails clipped?
Can I cut my dog's nails myself?
When should my puppy have its first grooming experience?
When can my puppy be clipped?
How long will it take to groom my dog?
Can I stay and watch?
What can I do inbetween grooms?
Why don't groomers list their prices?
Is it too cold for my dog to be clipped?
Why do you have to clip a matted dog so short?
Why does grooming cost so much?
 
Do's and Don'ts

General Tips: 
Fleas
Heat
Weight
Enrichment

"How often should I get my dog clipped?"
Every dog is different though generally every 6 to 8 weeks to stay well maintained.

"What if I want a fluffier clip?"
For maintaining a longer coat owners will need to brush out the entire coat at least once a week. We can discuss a regular grooming schedule to keep your dog fluffy and mat free.

"Should I get my dog's nails clipped?"
Please be mindful of your dog's nails as they can grow long enough to curl back in to the pad or splay out the feet causing problems and discomfort. .

"Can I cut my dogs nails myself?"
Yes, but please be aware that there are blood vessels within your dog's nails and cutting them too short can hurt and cause bleeding. Bleeding can be stopped by applying pressure to the end of the nail and adding Styptic powder (cornflour or soap works too) to the bleeding site. As with brushing and washing, you can do this at home, but please don't continue to try if your dog is stressed. Some dogs need a professional touch.

"When should my puppy have its first grooming experience?"
After the second vaccination it will be safe for your puppy to come experience a grooming salon. The earlier the better for puppies! The more new experiences they have when they are young the better socialised they will be, helping to create happy and well behaved dogs.
A puppy intro groom will be booked in during a quiet time and will include a basic wash, nails and brush. They will get to experience the sound and vibration of the clippers and a few complimentary treats to help make the experience a fun and positive one!

"When can my puppy be clipped?"
I would suggest just tidy ups on puppies under the age of 6 months. After that their adult coat will start coming through and they can have a full haircut.

"How long will it take to groom my dog?"
Generally grooming a small to medium dog will take between 1 and 2 hours. This will take additional time if the dog is particullary wriggly, has any matting, is larger or shows any fearful or agreessive behaviour.
Larger dogs may take up to an extra hour.

"Can I stay and watch?"
Sorry, no. Dogs have a tendancy to get over excited when their owners are there or may make sudden movements in reaction to an audience. Grooming inolves being up on a table and around sharp scissors so any possible disctraction is a danger.

"What can I do at home inbetween grooms?"
Dogs should be brushed regularly at home. When brushing your dog, make sure you are reaching through the coat and not just brushing the surface. A comb is good for combing through fur and finding tangles. Feel free to ask for a quick brushing demonstration in the salon if you're unsure how to get right to the roots of the fur.
Please don't wash your dogs if they have tangles as this tightens the fur and helps produce matting.

"Why don't groomers list their prices?"
Most grooming establishments base their pricing on a number of factors including size, fur condition, fur length, dog behaviour, time to groom and any extras that are required, so it is very difficult to have one set price list. An estimate can be given but until the groom is carried out a final price may not be set.

"Is it too cold for my dog to be clipped?"
Clippers come with a range of blade sizes. We can do longer clips to keep your dogs neat but remain fluffy. For owners who don't want any length off of the coat we offer Tidies which includes everything that a clip includes except for removing any length off the body. It is important to keep up regular grooming through winter to avoid matting.

"Why do you have to clip a matted dog so short?"
We need to clip them short enough for the blade to be able to cut underneath the mats. Blades will not cut through mats. Attempting to brush out bad matting is cruel as it tugs their skin.

"Why does grooming cost so much?"
When you take your dog to any groomer costs for them involve each product used, time spent, electricity and water as well as other business costs such as staff wages, rent and advertising. Unfortunately dog grooming is fairly time consuming and does use a lot of products from ear cleaner to multiple shampoos and deodorants. If you compare the time and services receieved to a human hair dresser you will see how fair grooming prices are!

"Do's and "don'ts"

DO's:
- Do walk your dog before coming to the grooming salon. This can help calm active dogs during their groom and gives a great opportunity for a toilet break to reduce the chance of soiling themselves in the salon.
- Do tell me if your dog toilets outside the salon. I'm happy to clean it up but I won't know it is there unless you tell me. I would hate for the next customer to step in it!
- Do try to desensitise your dog to grooming. At home regularly rub and hold their paws calmly and reward them with treats to create a positive association with that action. A lot of dogs are funny about having their feet handled! This will also assist for vet visits.
- Do brush your dogs at home! A comb is a great tool to have to make sure no knots are in the coat. Regular brushing at home will stop knots from turning in to mats and will help us keep your dog's coat long for their next visit!
Don'ts:
- Don't feed your dog right before their grooming appointment.
- Don't make a big deal about leaving your dog. Dogs can pick up on anxiety and quite often will put on a show infront of the owners. Most dogs calm down as soon as they are left in our care and are quite happy! If you 'baby' them at drop off, this only reinforces to them that there is something wrong!
- Don't show up or call during the groom. As soon as a dog hears or sees their owner, they will start getting excited and wriggling and wagging their tail. This is dangerous when they are on the grooming table and can make finishing the job harder. Owners will be contacted as soon as a dog is done.
- Don't wash a dog with knots or mats! Washing and water tightens knots, turning them in to mats and making existing mats even tighter to the skin. They will need to be groomed out before bathing.
- Don't wash a dog within a few days of applying flea treatment! It can take a few days for flea treatments such as advantage and frontline to get through the skin and in to the bloodsteam, washing a dog afterward will wash away the treatment.
- Don't tease a dog with your hair dryer or the vacuum cleaner at home. This creates fear which can turn in to agression or anxiety problems and becomes a nightmare when grooming. We don't want your pooch to be stressed when they should be feeling pampered!

General Tips:

Fleas:
Fleas can turn in to a huge problem very quickly and infestations are hard to get rid of. Eggs can take up to 6 months to hatch so constant prevention should be taken.

Hot Weather:
Never leave your dogs in the car during a warm day. Remember that temperatures rise very quickly and even if it isn't 'that' hot outside it will be hotter inside the car. Dogs can die very quickly.

Weight:
Maintaining a healthy weight is extremely important for dogs. As they don't live as long as us their weight will have a much greater impact on their health. Obesity in dogs can cause discomfort, join issues, breathing issues and various internal health diseases. 
Enrichment:
If you have a dog that is bored and barking or destructive or you just want to spice their life a little here are some easy tips to activate their senses and mind:
 

Feel free to email me for any further information or with any questions you may have!

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